Frequently Asked Questions

925 sterling silver is an alloy containing 92.5% pure silver and 7.5% other metals (usually copper). This combination provides durability while maintaining the beautiful appearance of silver. All our jewellery is crafted from genuine 925 sterling silver and hallmarked for authenticity.

To keep your silver jewellery looking beautiful: Store in a cool, dry place away from sunlight. Clean regularly with a soft cloth. Avoid contact with chemicals, perfumes, and lotions. Remove before swimming or bathing. We recommend using a silver polishing cloth for best results.

Silver naturally tarnishes when exposed to air and moisture due to a reaction with sulfur compounds. This is completely normal and doesn’t affect the quality of your jewellery. Regular cleaning and proper storage will minimize tarnishing and keep your pieces looking brilliant.

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). All orders are carefully packaged and fully insured. Free standard shipping is available on orders over ₹999. International shipping is available to select countries.

We offer a 30-day return policy on all unworn items in original condition with tags attached. Custom or personalized items cannot be returned unless defective. Please contact our customer service team to initiate a return and receive your return authorization number.

You can use our free ring sizer tool available on each product page, visit a local jeweler for professional sizing, or measure an existing ring that fits well. We also offer complimentary resizing within 30 days of purchase for most ring styles.

Yes! Sterling silver is generally hypoallergenic and safe for most people with sensitive skin. However, the 7.5% alloy metals may cause reactions in those with severe metal allergies. If you have concerns, we recommend consulting with a dermatologist before wearing silver jewellery.

Yes, we offer personalized engraving on select items. You can add names, dates, initials, or short messages. Engraving options and character limits vary by product. Custom engraved items typically ship within 5-7 business days and cannot be returned unless defective.

All our jewellery comes with a 1-year warranty against manufacturing defects. This covers issues like stone loss, clasp failure, or structural damage under normal wear. The warranty does not cover damage from accidents, improper care, or normal wear and tear like scratches.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption to protect your payment information. We also offer installment payment options through Afterpay and Klarna.